Returns & Refunds Policy

Last updated: August 6, 2026

Our commercial equipment is supplied through individual quotations and may be manufactured or configured to customer requirements. Return, cancellation, warranty and refund terms are confirmed in the quotation, pro forma invoice or contract.

Before returning an item

Contact [email protected] before returning any item. Provide the quotation or invoice number, product details, reason, photos or video and shipping information. Products sent without written return authorization may be refused.

Customized and installed equipment

Custom-made, personalized, used or installed equipment is generally not eligible for change-of-mind return unless the written contract states otherwise. This does not limit mandatory rights that apply under governing law.

Incorrect, damaged or defective products

Notify us promptly and preserve the product and packaging for inspection. We will review the evidence and applicable contract, warranty and shipping terms to determine repair, replacement, parts support, return or refund.

Approved refunds

Approved refund amount, currency, method, freight responsibility and processing timing will follow the written agreement and original payment arrangement.